This policy explains how cancelling and refunds work for Craft Knowledge courses.
Cancelling a course
- You can cancel by contacting us, or by messaging us on WhatsApp or Telegram.
- There are no cancellation fees.
When you can get a refund
- Before your course starts: if you cancel before the first live class of your batch, we'll refund your payment in full.
- In the first week: if you cancel within 7 days after your first live class, we'll refund your payment minus the share of classes already held.
- If we cancel: if we cancel or postpone your batch and can't offer you a date that works for you, we'll refund your payment in full.
- Charged by mistake: duplicate or incorrect charges are always refunded.
After the first week of classes, course fees aren't otherwise refundable, because your place in the batch and the teaching have already been provided.
Moving to a later batch
If something comes up and you can't keep going, ask us about moving to a later batch of the same course instead of cancelling. We'll do our best to find you a place.
How refunds are paid
Refunds go back to the payment method you used. They usually show up within 5 to 10 business days, depending on your bank.
Need help?
Questions about a payment or your course? Contact us and a real person will reply.
